# Adding Units and Enrolling Students

FOR LECTURERS, SCHOOL ADMINISTRATORS AND PROGRAMME LEADERS · lms.tangaza.ac.ke

<table id="bkmrk-creating-your-units%2C" style="border-collapse: separate; width: 100%; margin: 0 0 4px; border: 0;"><tbody><tr><td style="background-color: #faf7f7; border: 1px solid #eadede; border-top: 5px solid #c52127; padding: 20px 26px 6px;">Creating your units, opening enrolment and managing your class list.

ℹ️ New here? The first time, work top to bottom — create the unit, let students in, then keep the class list clean. After that, use the list below to find what you need.

Tangaza University runs a single Learning Management System at **lms.tangaza.ac.ke**. Every taught unit is a separate course on that system, with its own materials, activities and participant list. Lecturers, school administrators and programme leaders may all create units. This guide covers creating a unit, letting students in, and keeping the class list clean.

</td></tr></tbody></table>

---

<table id="bkmrk-in-this-guide-%F0%9F%93%96%C2%A0-the" style="border-collapse: collapse; width: 100%; margin: 22px 0;"><tbody><tr><td style="border: 1px solid #ececec; border-top: 3px solid #d19c2c; padding: 14px 20px; background-color: #ffffff;">In this guide

- 📖 The words used here
- 📘 Part 1 - Creating a unit
- 🧱 Part 2 - Building the unit
- 🔑 Part 3 - Letting students in
- 👥 Part 4 - Managing your class list
- ✅ Start-of-semester checklist
- 🛠 If something goes wrong
- 💬 Support and training

</td></tr></tbody></table>

## 📖 <span style="color: #c52127;">The words used here</span>

<table id="bkmrk-term-meaning-unit-a-" style="border-collapse: collapse; width: 100%; margin: 12px 0;"><thead><tr><th style="border: 1px solid #ececec; padding: 8px 11px; text-align: left; background-color: #faf7f7; color: #222222; border-bottom: 2px solid #c52127;">Term</th><th style="border: 1px solid #ececec; padding: 8px 11px; text-align: left; background-color: #faf7f7; color: #222222; border-bottom: 2px solid #c52127;">Meaning</th></tr></thead><tbody><tr><td style="border: 1px solid #ececec; padding: 8px 11px; vertical-align: top; color: #444444;">**Unit**</td><td style="border: 1px solid #ececec; padding: 8px 11px; vertical-align: top; color: #444444;">A course on the LMS. One taught unit, one course.</td></tr><tr><td style="border: 1px solid #ececec; padding: 8px 11px; vertical-align: top; color: #444444;">**Category**</td><td style="border: 1px solid #ececec; padding: 8px 11px; vertical-align: top; color: #444444;">The folder a unit sits in School, then programme, then academic year.</td></tr><tr><td style="border: 1px solid #ececec; padding: 8px 11px; vertical-align: top; color: #444444;">**Enrolment method**</td><td style="border: 1px solid #ececec; padding: 8px 11px; vertical-align: top; color: #444444;">How people get into a unit: you add them (manual), they add themselves (self enrolment), or a whole intake is synchronised in (cohort sync).</td></tr><tr><td style="border: 1px solid #ececec; padding: 8px 11px; vertical-align: top; color: #444444;">**Enrolment key**</td><td style="border: 1px solid #ececec; padding: 8px 11px; vertical-align: top; color: #444444;">A short password a student types once, at the moment of joining, to prove they belong in that class.</td></tr><tr><td style="border: 1px solid #ececec; padding: 8px 11px; vertical-align: top; color: #444444;">**Role**</td><td style="border: 1px solid #ececec; padding: 8px 11px; vertical-align: top; color: #444444;">What a person may do inside the unit: Lecturer or Student.</td></tr></tbody></table>

## 📘 <span style="color: #c52127;">Part 1 · Creating a unit</span>

Create the unit once, at the start of the semester, and reuse it in later intakes by copying it rather than building it again.

### <span style="color: #51506e;">1.1 Create it</span>

1. Sign in at **lms.tangaza.ac.ke** using the **Google sign-in** button and your Tangaza staff account. Google is the only login route there is no separate LMS password.
2. Click **Institutes** in the top menu, open your Institute, then open the sub-category (*Bachelors, Masters, Diploma* or *PHD*) your unit belongs to. There is no gear or Site administration button for lecturers - going in through **Institutes** is your route to creating a unit.
3. Confirm you are in the right category (Undergraduate, Diploma, Certificate etc.). Get this right: it decides where students will look for the unit and which colleagues can help manage it.
4. At the bottom of that category’s course list, click **Create a new course**. If that button is not showing, use one of the three methods in the box just below - they all open the same New course form.
5. Enter the **Course full name**: the unit title as it appears in the programme document, for example *Foundations of Peacebuilding*.
6. Enter the **Course short name**: the unit code, for example *ISTP 701*. This must be unique across the whole University, so add the intake where a code repeats: *ISTP 701 2026S1*.
7. Set the **Course start date** to the first teaching day and the **Course end date** to the last. In weekly format the start date drives the week numbering, so a wrong date shifts your whole outline.
8. Choose the **Course format**: Weekly if you teach to a fixed timetable, Topics if you organize by theme or module.
9. Leave **Course visibility** set to **Hide** while you build the unit.
10. Click **Save and display**.
11. On the screen that follows, add yourself as **Lecturer**, together with any co-lecturer or teaching assistant.

**Three ways to open the New course form** — use whichever fits your access. Whichever you use, once the form opens, fill in the details in the steps below.

1. **Via Site administration (if you have admin access).** Go to [**lms.tangaza.ac.ke/admin/search.php**](https://lms.tangaza.ac.ke/admin/search.php), then Courses → Manage courses and categories → click your category → **Create new course**.
2. **Direct link (any lecturer, instant).** Open [**lms.tangaza.ac.ke/course/edit.php?category=ID**](https://lms.tangaza.ac.ke/course/edit.php?category=ID) in your browser, replacing *ID* with your programme category’s number (ICT can give you yours). This drops you straight onto the New course form.
3. **Request a course (goes to ICT for approval).** Open [**lms.tangaza.ac.ke/course/request.php**](https://lms.tangaza.ac.ke/course/request.php), enter the unit’s full name, short name and category, then submit. ICT or your Institute Administrator approves it and the unit is created for you.

### <span style="color: #51506e;">1.2 Naming conventions</span>

Please follow these. They are what make units findable and sortable for everyone.

- **Short name** = the unit code in capitals with a single space: *ISTP 701, BUS 204*.
- **Full name** = Course name should contain: CourseCode|CourseFullname|CoursePeriod.
- E.g. TDCT1104 Fundamentals of Coding 2025-2026A

### <span style="color: #51506e;">1.3 Add your colleagues</span>

Anyone who will teach, upload or mark in the unit must be enrolled in it with a teaching role.

1. Open the unit and go to **Participants**.
2. Click **Enrol users**.
3. Type the surname or staff email address and select the person.
4. Choose **Lecturer** for a colleague who will teach, edit content and grade.
5. Click **Enrol selected users and cohorts**.

**You cannot add yourself as a lecturer** to a unit. That is deliberate. If you have inherited a unit from a colleague, ask the institute admin to enrol you.

## <span style="color: #c52127;">🧱 Part 2 · Building the unit</span>

Do this while the unit is still set to **Hide**. Students see nothing until Part 3.

### <span style="color: #51506e;">2.1 Turn on Edit mode</span>

1. Open the unit from **My Courses**.
2. Switch on **Edit mode** using the toggle at the bottom left of the page.

Nothing can be added or moved until this is on. Turn it off when you have finished so you see the unit as students do.

### <span style="color: #51506e;">2.2 Name your sections</span>

In **weekly** format the sections are dated automatically from your course start date. In **topics** format they are headings you name yourself.

Name them before you start adding. Click the pencil icon beside **Topic 1** and give it something meaningful - *Conflict Analysis*, not *Topic 1*. A unit with named sections is navigable; one with fifteen numbered topics is not.

### <span style="color: #51506e;">2.3 Prepare your files first</span>

Rename files properly on your computer before uploading. If you drag several in at once, Moodle names each resource after the filename, and *ISTP701lec3finalFINAL.pptx* becomes what students see.

Keep files small. A student on a phone with limited data may never open a 40 MB PowerPoint. Export slides to PDF where you can.

### <span style="color: #51506e;">2.4 Add a single file</span>

1. With Edit mode on, click **Add an activity or resource** at the bottom of the section.
2. Choose **File**.
3. Drag your document into the **Select files** box, or click the file-picker icon and choose **Upload a file**. Wait for the thumbnail before continuing.
4. Enter the **Name**. This is the link students click, so make it descriptive: *Week 3 - Conflict Analysis Frameworks*.
5. Use **Description** for anything they need before opening it - the reading it accompanies, or what to prepare. Tick **Display description on course page** if it should show without clicking through.
6. Click **Save and return to course**.

### <span style="color: #51506e;">2.5 Choose the right type</span>

<table id="bkmrk-use-when-file-a-sing" style="border-collapse: collapse; width: 100%; margin: 12px 0;"><tbody><tr><th style="border: 1px solid #ececec; padding: 8px 11px; text-align: left; background-color: #faf7f7; color: #222222; border-bottom: 2px solid #c52127;">Use</th><th style="border: 1px solid #ececec; padding: 8px 11px; text-align: left; background-color: #faf7f7; color: #222222; border-bottom: 2px solid #c52127;">When</th></tr><tr><td style="border: 1px solid #ececec; padding: 8px 11px; vertical-align: top; color: #444444;">**File**</td><td style="border: 1px solid #ececec; padding: 8px 11px; vertical-align: top; color: #444444;">A single document: slides, PDF notes, a worksheet</td></tr><tr><td style="border: 1px solid #ececec; padding: 8px 11px; vertical-align: top; color: #444444;">**Folder**</td><td style="border: 1px solid #ececec; padding: 8px 11px; vertical-align: top; color: #444444;">Several files that belong together, such as one week's readings</td></tr><tr><td style="border: 1px solid #ececec; padding: 8px 11px; vertical-align: top; color: #444444;">**Page**</td><td style="border: 1px solid #ececec; padding: 8px 11px; vertical-align: top; color: #444444;">Notes typed straight into Moodle - no download, opens instantly on a phone</td></tr><tr><td style="border: 1px solid #ececec; padding: 8px 11px; vertical-align: top; color: #444444;">**URL**</td><td style="border: 1px solid #ececec; padding: 8px 11px; vertical-align: top; color: #444444;">A link to something hosted elsewhere, including Google Drive or a video</td></tr><tr><td style="border: 1px solid #ececec; padding: 8px 11px; vertical-align: top; color: #444444;">**Book**</td><td style="border: 1px solid #ececec; padding: 8px 11px; vertical-align: top; color: #444444;">Longer notes split into chapters with their own contents menu</td></tr></tbody></table>

Prefer **Page** over **File** for anything short. It opens instantly, works on any phone, and you can edit it without re-uploading.

Use **Folder** rather than fifteen separate files in one week. Students get one link that expands instead of an outline they have to scroll past.

### <span style="color: #51506e;">2.6 Add several files at once</span>

With Edit mode on, drag files straight from your desktop onto a section. Moodle creates a **File** resource for each, named after the filename — so either name the files properly first, or rename each resource afterwards.

### <span style="color: #51506e;">2.7 Hide material until you are ready</span>

Every item has its own visibility, separate from the unit's.

1. Open the item's **Edit settings**.
2. Under **Common module settings**, set **Availability**: 
    - **Show on course page** - students can see and open it.
    - **Make available but don't show on course page** - reachable only by direct link.
    - **Hide from students** - you see it, they do not.

Remember to reveal it. A hidden item looks perfectly normal to you.

### <span style="color: #51506e;">2.8 Release material by date</span>

If you would rather not remember to unhide things:

1. Open the item's **Edit settings** and expand **Restrict access**.
2. Click **Add restriction** → **Date**.
3. Set **from** the date the material should appear.
4. Click the eye icon beside the restriction to hide the item entirely until then, rather than showing it greyed out.

### <span style="color: #51506e;">2.9 Naming your materials</span>

The same discipline as unit names, for the same reason — a unit is navigable in week nine or it is not.

- Lead with the week or theme: *Week 3 - Conflict Analysis Frameworks*.
- Say what the item is where it is not obvious: *Reading*, *Slides*, *Worksheet*.
- Never leave a filename as the name.
- Never put the file format in the name. Moodle shows that already.

## 🔑 <span style="color: #c52127;">Part 3 · Letting students in</span>

A unit is invisible to students until two separate things are true: the unit is set to **Show**, and an enrolment method is open. Doing only one of the two is the single most common reason students report that they cannot get in.

### <span style="color: #51506e;">3.1 Publish the unit</span>

1. In the unit, go to **Settings**.
2. Set **Course visibility** to **Show**.
3. **Save and display**.

### <span style="color: #51506e;">3.2 Decide how students will join</span>

<table id="bkmrk-method-use-it-when-e" style="border-collapse: collapse; width: 100%; margin: 12px 0;"><thead><tr><th style="border: 1px solid #ececec; padding: 8px 11px; text-align: left; background-color: #faf7f7; color: #222222; border-bottom: 2px solid #c52127;">Method</th><th style="border: 1px solid #ececec; padding: 8px 11px; text-align: left; background-color: #faf7f7; color: #222222; border-bottom: 2px solid #c52127;">Use it when</th><th style="border: 1px solid #ececec; padding: 8px 11px; text-align: left; background-color: #faf7f7; color: #222222; border-bottom: 2px solid #c52127;">Effort</th></tr></thead><tbody><tr><td style="border: 1px solid #ececec; padding: 8px 11px; vertical-align: top; color: #444444;">**Self enrolment with a key**</td><td style="border: 1px solid #ececec; padding: 8px 11px; vertical-align: top; color: #444444;">Normal taught units. You keep control of who joins by controlling the key.</td><td style="border: 1px solid #ececec; padding: 8px 11px; vertical-align: top; color: #444444;">Set once, announce the key in class</td></tr><tr><td style="border: 1px solid #ececec; padding: 8px 11px; vertical-align: top; color: #444444;">**Manual enrolment**</td><td style="border: 1px solid #ececec; padding: 8px 11px; vertical-align: top; color: #444444;">Adding a lecturer</td><td style="border: 1px solid #ececec; padding: 8px 11px; vertical-align: top; color: #444444;">You add each person</td></tr><tr><td style="border: 1px solid #ececec; padding: 8px 11px; vertical-align: top; color: #444444;">**Cohort sync**</td><td style="border: 1px solid #ececec; padding: 8px 11px; vertical-align: top; color: #444444;">A whole registered intake that should be added and removed together.</td><td style="border: 1px solid #ececec; padding: 8px 11px; vertical-align: top; color: #444444;">Ask ICT to set up the cohort</td></tr></tbody></table>

### <span style="color: #51506e;">3.3 Open self enrolment</span>

1. Open the unit and go to **Participants**.
2. At the top of the page there is a dropdown reading **Enrolled users**. Change it to **Enrolment methods**.
3. If **Self enrolment (Student)** is listed but greyed out, click the eye icon to activate it, then the gear icon to edit it.
4. If it is not listed at all, choose **Self enrolment** from the **Add method** dropdown.
5. Set **Allow new enrolments** to **Yes**.
6. Set **Default assigned role** to **Student**. Never anything else.
7. Set or clear the enrolment key as described below.
8. Click **Save changes**.

### <span style="color: #51506e;">3.4 Self Enrolment with a key (recommended)</span>

1. In the self enrolment settings, click into the **Enrolment key** field and type your key.
2. Click the eye icon beside the field to reveal what you typed and check it.
3. **Save changes**.
4. Announce the key in the first class and put it on your unit notice or WhatsApp group.

**Choosing a good key:**

- Easy to say aloud and to type on a phone.
- Unit code plus intake works well: *ISTP701-Sep26*.
- Change it every intake. If you do not, last year’s class can still let people in.
- Never use one of your own passwords as an enrolment key.

**Understand what this does:** any person with an LMS account can now join without asking anyone. That is fine for an induction unit. For a unit that carries marks, either use a key or close enrolment once the add-drop period ends.

### <span style="color: #51506e;">3.5 Group enrolment keys</span>

If your unit has tutorial groups or streams, a group key sorts students into the right group at the moment they join, so you do not have to move anyone by hand.

1. Create the groups first: **Participants → Groups → Create group**.
2. Open each group, put a different **Enrolment key** in its settings, and save.
3. Go to **Participants → Enrolment methods → Self enrolment** (gear icon).
4. Set **Use group enrolment keys** to **Yes**.
5. Make sure the method’s own **Enrolment key** field also has a key in it. This is the master key, and group keys will not work without it.
6. Save changes, then give each group its own key.

A student who types the **master key** joins the unit but no group. A student who types a **group key** joins the unit and that group.

### <span style="color: #51506e;">3.6 Close enrolment after add-drop</span>

1. **Participants → Enrolment methods → Self enrolment** (gear icon).
2. Set **Allow new enrolments** to **No**, or put an **End date** two weeks into the semester.
3. Leave **Allow existing enrolments** as **Yes** so your current class is not affected.
4. Save changes.

**Do not close a unit by deleting the key.** Clearing the key field does the opposite of what you intend — it opens the unit to the entire University.

## 👥 <span style="color: #c52127;">Part 4 · Managing your class list</span>

### <span style="color: #51506e;">4.1 See who is in</span>

**Participants** shows everyone in the unit, their role, the method that brought them in, when they joined and when they last accessed the unit. Use the filters at the top to show only students, only a group, or only people enrolled by a particular method.

### <span style="color: #51506e;">4.2 Remove or suspend someone</span>

<table id="bkmrk-you-want-to-do-this-" style="border-collapse: collapse; width: 100%; margin: 12px 0;"><thead><tr><th style="border: 1px solid #ececec; padding: 8px 11px; text-align: left; background-color: #faf7f7; color: #222222; border-bottom: 2px solid #c52127;">You want to</th><th style="border: 1px solid #ececec; padding: 8px 11px; text-align: left; background-color: #faf7f7; color: #222222; border-bottom: 2px solid #c52127;">Do this</th><th style="border: 1px solid #ececec; padding: 8px 11px; text-align: left; background-color: #faf7f7; color: #222222; border-bottom: 2px solid #c52127;">Effect</th></tr></thead><tbody><tr><td style="border: 1px solid #ececec; padding: 8px 11px; vertical-align: top; color: #444444;">Remove a student who joined the wrong unit</td><td style="border: 1px solid #ececec; padding: 8px 11px; vertical-align: top; color: #444444;">**Participants** → the bin icon on their row</td><td style="border: 1px solid #ececec; padding: 8px 11px; vertical-align: top; color: #444444;">They lose access. Their submissions and marks are removed with them.</td></tr><tr><td style="border: 1px solid #ececec; padding: 8px 11px; vertical-align: top; color: #444444;">Stop access without losing the record</td><td style="border: 1px solid #ececec; padding: 8px 11px; vertical-align: top; color: #444444;">**Participants** → edit icon on their row → set Status to **Suspended**</td><td style="border: 1px solid #ececec; padding: 8px 11px; vertical-align: top; color: #444444;">They cannot enter, but everything they submitted is kept.</td></tr><tr><td style="border: 1px solid #ececec; padding: 8px 11px; vertical-align: top; color: #444444;">Remove everyone who self enrolled</td><td style="border: 1px solid #ececec; padding: 8px 11px; vertical-align: top; color: #444444;">**Enrolment methods** → Self enrolment → delete the method</td><td style="border: 1px solid #ececec; padding: 8px 11px; vertical-align: top; color: #444444;">Use with great care. This removes all their work as well.</td></tr></tbody></table>

### <span style="color: #51506e;">4.3 Reusing a unit next intake</span>

Do not build the unit again. Ask ICT to copy the previous unit, or use **Course reuse → Import** to bring last intake’s materials into a new empty unit. Then change the dates, change the enrolment key, and check that no student from the previous intake has come across.

## ✅ <span style="color: #c52127;">Start-of-semester checklist</span>

<table id="bkmrk-%23-check-1-unit-exist" style="border-collapse: collapse; width: 100%; margin: 12px 0;"><thead><tr><th style="border: 1px solid #ececec; padding: 8px 11px; text-align: left; background-color: #faf7f7; color: #222222; border-bottom: 2px solid #c52127; width: 44px;">\#</th><th style="border: 1px solid #ececec; padding: 8px 11px; text-align: left; background-color: #faf7f7; color: #222222; border-bottom: 2px solid #c52127;">Check</th></tr></thead><tbody><tr><td style="border: 1px solid #ececec; padding: 8px 11px; vertical-align: top; color: #444444;">1</td><td style="border: 1px solid #ececec; padding: 8px 11px; vertical-align: top; color: #444444;">Unit exists in the correct School → programme → year category</td></tr><tr><td style="border: 1px solid #ececec; padding: 8px 11px; vertical-align: top; color: #444444;">2</td><td style="border: 1px solid #ececec; padding: 8px 11px; vertical-align: top; color: #444444;">Short name carries the unit code and the intake</td></tr><tr><td style="border: 1px solid #ececec; padding: 8px 11px; vertical-align: top; color: #444444;">3</td><td style="border: 1px solid #ececec; padding: 8px 11px; vertical-align: top; color: #444444;">Start and end dates match the teaching calendar</td></tr><tr><td style="border: 1px solid #ececec; padding: 8px 11px; vertical-align: top; color: #444444;">4</td><td style="border: 1px solid #ececec; padding: 8px 11px; vertical-align: top; color: #444444;">You and any co-lecturer are enrolled with a teaching role</td></tr><tr><td style="border: 1px solid #ececec; padding: 8px 11px; vertical-align: top; color: #444444;">5</td><td style="border: 1px solid #ececec; padding: 8px 11px; vertical-align: top; color: #444444;">Course visibility is set to Show</td></tr><tr><td style="border: 1px solid #ececec; padding: 8px 11px; vertical-align: top; color: #444444;">6</td><td style="border: 1px solid #ececec; padding: 8px 11px; vertical-align: top; color: #444444;">Self enrolment is active and Allow new enrolments is Yes</td></tr><tr><td style="border: 1px solid #ececec; padding: 8px 11px; vertical-align: top; color: #444444;">7</td><td style="border: 1px solid #ececec; padding: 8px 11px; vertical-align: top; color: #444444;">A new enrolment key has been set for this intake</td></tr><tr><td style="border: 1px solid #ececec; padding: 8px 11px; vertical-align: top; color: #444444;">8</td><td style="border: 1px solid #ececec; padding: 8px 11px; vertical-align: top; color: #444444;">Default assigned role is Student</td></tr><tr><td style="border: 1px solid #ececec; padding: 8px 11px; vertical-align: top; color: #444444;">9</td><td style="border: 1px solid #ececec; padding: 8px 11px; vertical-align: top; color: #444444;">The key has been announced to the class</td></tr><tr><td style="border: 1px solid #ececec; padding: 8px 11px; vertical-align: top; color: #444444;">10</td><td style="border: 1px solid #ececec; padding: 8px 11px; vertical-align: top; color: #444444;">Enrolment is closed again once add-drop ends</td></tr></tbody></table>

## 🛠 <span style="color: #c52127;">If something goes wrong</span>

<table id="bkmrk-students-report-caus" style="border-collapse: collapse; width: 100%; margin: 12px 0;"><thead><tr><th style="border: 1px solid #ececec; padding: 8px 11px; text-align: left; background-color: #faf7f7; color: #222222; border-bottom: 2px solid #c52127;">Students report</th><th style="border: 1px solid #ececec; padding: 8px 11px; text-align: left; background-color: #faf7f7; color: #222222; border-bottom: 2px solid #c52127;">Cause</th><th style="border: 1px solid #ececec; padding: 8px 11px; text-align: left; background-color: #faf7f7; color: #222222; border-bottom: 2px solid #c52127;">Fix</th></tr></thead><tbody><tr><td style="border: 1px solid #ececec; padding: 8px 11px; vertical-align: top; color: #444444;">They cannot see the unit at all</td><td style="border: 1px solid #ececec; padding: 8px 11px; vertical-align: top; color: #444444;">Course visibility is Hide, or the category is hidden</td><td style="border: 1px solid #ececec; padding: 8px 11px; vertical-align: top; color: #444444;">Settings → Course visibility → Show. If it is still missing, the category is hidden — ICT.</td></tr><tr><td style="border: 1px solid #ececec; padding: 8px 11px; vertical-align: top; color: #444444;">No *Enrol me* panel on the unit</td><td style="border: 1px solid #ececec; padding: 8px 11px; vertical-align: top; color: #444444;">Self enrolment is disabled or missing</td><td style="border: 1px solid #ececec; padding: 8px 11px; vertical-align: top; color: #444444;">Participants → Enrolment methods → activate or add Self enrolment.</td></tr><tr><td style="border: 1px solid #ececec; padding: 8px 11px; vertical-align: top; color: #444444;">The key is refused</td><td style="border: 1px solid #ececec; padding: 8px 11px; vertical-align: top; color: #444444;">Wrong capitals, a trailing space, or an old key</td><td style="border: 1px solid #ececec; padding: 8px 11px; vertical-align: top; color: #444444;">Reveal the key with the eye icon and re-issue it. Ask them to type rather than paste.</td></tr><tr><td style="border: 1px solid #ececec; padding: 8px 11px; vertical-align: top; color: #444444;">Group keys do nothing</td><td style="border: 1px solid #ececec; padding: 8px 11px; vertical-align: top; color: #444444;">No master key on the method itself</td><td style="border: 1px solid #ececec; padding: 8px 11px; vertical-align: top; color: #444444;">Put a key in the self enrolment method as well as in each group.</td></tr><tr><td style="border: 1px solid #ececec; padding: 8px 11px; vertical-align: top; color: #444444;">Students from other programmes have joined</td><td style="border: 1px solid #ececec; padding: 8px 11px; vertical-align: top; color: #444444;">The key field was left blank</td><td style="border: 1px solid #ececec; padding: 8px 11px; vertical-align: top; color: #444444;">Set a key, then remove those who should not be there.</td></tr><tr><td style="border: 1px solid #ececec; padding: 8px 11px; vertical-align: top; color: #444444;">A change you made had no effect</td><td style="border: 1px solid #ececec; padding: 8px 11px; vertical-align: top; color: #444444;">Pages are cached</td><td style="border: 1px solid #ececec; padding: 8px 11px; vertical-align: top; color: #444444;">Sign out and in again. If it persists, ask ICT to purge caches.</td></tr><tr><td style="border: 1px solid #ececec; padding: 8px 11px; vertical-align: top; color: #444444;">A student sees an empty account with no units</td><td style="border: 1px solid #ececec; padding: 8px 11px; vertical-align: top; color: #444444;">They signed in with a personal Gmail rather than their university Google account</td><td style="border: 1px solid #ececec; padding: 8px 11px; vertical-align: top; color: #444444;">Have them sign out completely and sign in again with their tangaza.ac.ke address.</td></tr><tr><td style="border: 1px solid #ececec; padding: 8px 11px; vertical-align: top; color: #444444;">You cannot find a colleague when enrolling them</td><td style="border: 1px solid #ececec; padding: 8px 11px; vertical-align: top; color: #444444;">They have never signed in, so no account exists yet</td><td style="border: 1px solid #ececec; padding: 8px 11px; vertical-align: top; color: #444444;">Ask them to sign in once with Google, then enrol them.</td></tr></tbody></table>

## 💬 <span style="color: #c52127;">Support and training</span>

LMS support and staff training are provided by the **Institute Administrator** in your respective department. Contact them for:

- Course creation rights in your School or programme category
- Copying a unit from a previous intake
- Setting up cohort sync for a whole registered intake
- Bulk enrolment from a spreadsheet
- One-to-one or departmental training on the LMS
- Google sign-in and account problems for staff or students

**Accounts are created by Google sign-in.** A colleague or student who has never signed in does not yet exist on the LMS and cannot be enrolled. Ask them to sign in once, then add them.

**Enrolment keys are yours to set and issue.** ICT does not hold them and cannot give them to students.